SERVICE PLEDGE

♦ Verbal enquiry：Immediate response & visit the premises

♦ Written enquiry：Within 3 working days

♦ Verbal complaint：Immediate response & visit the premises

♦ Written complaint：Within 3 working days

♦ Questionnaire：Yearly

♦ Service evaluation：Immediate review after service provided

♦ Emergency Call：Within 5 minutes

♦ Monthly income & expenditure Report：Monthly

♦ Audit report：Yearly

♦ Yearly budget of income & expenditure：Yearly

♦ Breakdown of fresh water, flush water, electricity & air conditioning supply：Within 30 minutes

♦ General lighting：Within 48 hours

♦ Checking of water pump：Monthly

♦ Checking of electricity supply system：Quarterly

♦ Checking of generator set：Every 2 Weeks

♦ Maintenance checking of fire system：Quarterly

♦ Cleaning of flushing water tank：Every 6 months

♦ Cleaning of fresh water tank： Quarterly

♦ Maintenance checking of lift & escalator：Every 2 weeks

♦ Cleaning of a/c air filter：Every 4 months

♦ Maintenance checking of CCTV：Weekly

♦ Cleaning of main fresh air duct：Bi-yearly

♦ Cleaning of FCU cooling coil for all floor lobby：Yearly

♦ Cleaning of main exhaust air duct：Bi-yearly

♦ Inspection & testing of fixed electrical installations：Every 5 years

♦ Lifts breakdown：Within 1 hour

♦ Lifts entrapment (office hours)： Within 20 minutes

♦ Lifts entrapment (after office hours)：Within 30 minutes

♦ Information issuing for health, safety & environment protection：Monthly

♦ Cleaning of common corridor：Everyday

♦ Cleaning of toilet：Six times per day

♦ General cleaning：By schedule

♦ Condition check of trees：Every 3 months

Apart from implementing the general prevention measurements of infectious diseases, the following measures will be carried out :

♦ Issue announcements to remind tenants of such disease and advise them about our precautionary measurements.

♦ Special counter is set up on main G/F lobby to remind all tenants to pay special attention to the above disease and take special care of personal’s health. Deployed staff will also dispatch mask and measure body temperature if anyone is in need during office hours.

♦ Deployed cleaners on G/F to sterilize lift buttons during office hours and deploy more cleaners to sterilize all the highly accessible objects during peak hours.

♦ All lifts are sterilized thoroughly every two hours during the office hours.

♦ Disinfected mats are placed at all major entrances.

♦ The volume of the fresh air supply from the air-conditioners will be increased to improve air circulation.